Every TCustom Culver order is made with care and produced specifically for you. Find everything you need to know about processing, shipping and delivery.
All orders are processed once payment has been successfully received.
Because our products are made to order, production typically takes 2–7 business days, depending on the design, order quantity, and current production volume.
During holidays, peak seasons, or promotional periods, production times may be longer.
Shipping costs are calculated at checkout based on:
Any applicable taxes, customs duties, or import fees are the responsibility of the customer.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking information to update after your package has been shipped.
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect or incomplete address is provided and the order has already shipped, TCustom Culver cannot be held responsible for lost or undeliverable packages or additional shipping costs required for reshipment.
TCustom Culver is not responsible for:
If your package appears to be lost or significantly delayed, please contact us. We will do our best to assist you in communicating with the shipping carrier.
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country.
These charges are not included in the product or shipping price and are the responsibility of the customer.
If your order arrives damaged, please contact us within 7 days of delivery.
To help us review the issue, please provide:
Our team will review the information and work with you to find an appropriate resolution.
Our customer support team is here to help with shipping questions and order concerns.
