Every TCustom Culver product is made specifically for your order. Please review our return, refund, cancellation, and replacement guidelines before placing your order.
Because our products are custom-made and personalized, returns and exchanges are generally not accepted for changes of mind, incorrect sizes, or personal preferences. Please review your order details carefully before submitting your purchase.
Due to the custom nature of our products, we do not accept returns or exchanges for:
Please review all order details carefully before submitting your order.
If you receive an item that is:
Please contact us within 7 days of receiving your order.
When contacting us about a damaged, defective, or incorrect order, please provide:
Our team will review your claim and contact you with the next steps.
After reviewing your claim, we may offer an appropriate resolution depending on the circumstances.
Orders may be canceled or modified within 12 hours of purchase.
Once production has begun, orders cannot be canceled, modified, or refunded because custom products are made specifically for each customer.
If a refund is approved:
TCustom Culver is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.
If your package appears to be lost, please contact us. We will assist you in filing a carrier investigation when possible.
Our customer support team is here to help with returns, refunds, and order concerns.
