Privacy Policy

Personal Information We Collect

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following information:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including payment card information, financial account information, transaction details, and payment confirmation.
• Account information including your username, password, preferences, and settings.
• Transaction information including items you view, add to your cart, purchase, return, exchange, or cancel.
• Communications including information provided when you contact customer support.
• Device information including information about your device, browser, network connection, IP address, and other identifiers.
• Usage information regarding how and when you interact with or navigate our Services.

Personal Information Sources

We may collect personal information from several sources, including:

• Directly from you when you create an account, use our Services, communicate with us, or otherwise provide information.
• Automatically through our Services from your device when you visit or use our website, including through cookies and similar technologies.
• From service providers when they provide technology or process information on our behalf.
• From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services. To process payments, fulfill orders, arrange shipping, manage accounts, process returns and exchanges, remember preferences, and provide a customized shopping experience.
• Marketing and Advertising. To send promotional communications and display advertisements for products or services, where permitted.
• Security and Fraud Prevention. To authenticate accounts, maintain secure transactions, detect potential fraud, and protect our Services.
• Communicating with You. To provide customer support and maintain our business relationship with you.
• Legal Reasons. To comply with applicable laws, respond to valid legal requests, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as permitted by applicable law.

• Service providers who perform services on our behalf, including payment processing, analytics, customer support, fulfillment, and shipping.
• Business and marketing partners when permitted by law.
• Third parties when you direct, request, or consent to the disclosure.
• Affiliates or members of our corporate group.
• Parties involved in business transactions or where required by applicable legal obligations.

Third-Party Websites & Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not affiliated with or controlled by TCustom Culver, we recommend reviewing that website's privacy and security policies.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the information provided below.

Security & Retention

We take reasonable measures to protect your personal information. However, no security measure is perfect or completely impenetrable.

The length of time we retain personal information depends on factors such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable agreements.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights may be subject to applicable legal limitations.

Complaints

If you have concerns about how we process your personal information, please contact us using the contact information provided below.

Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live.

Where required by applicable law, we will rely on recognized legal mechanisms for international data transfers.